Highly Trained Restoration Specialists

Our SERVPRO® of Elizabeth City/Outer Banks production team members and administrative staff know how important it is to be prepared when we get the call from a resident or business whose lives have been turned upside down because of an emergency disaster.   Everyone here is held accountable to be able to help support every department that helps to settle the claim of our customers.  In times of turmoil, we want you to feel confident and assured in knowing that the cleanup crew on your property is knowledgeable. trained, and qualified in residential and commercial water and fire damage cleanup and restoration.

Our crew leaders and supervisors participate in continuing education through online certification training and IICRC certifications.  All employees can become restoration certified in our certificate awarded, self-paced program.  We want our employees to have found a career, not just a job.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Elizabeth City / Outer Banks offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)