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Protect Your Home Against Water Damage

6/14/2019 (Permalink)

Water Damage Protect Your Home Against Water Damage Water Damage Cleanup in the Outer Banks

How to Minimize your water damage risk.

A flooded bathroom or a ceiling leak due to a water heater leak in your attic, you know that the water damage and the repair may be costly.  Here are a few tips to help protect against water damage.

  • Replace old pipes. Home piping usually has a life span of 50 to 80 years.  If yours are older, it’s a good idea to ask a plumber for an inspection.  PVC pipes may need to be replaced every 25-40 years.
  • Inspect your water heater. Water heaters usually need to be replaced every 10 years.  Learn more about signs that you might need a new water heater.
  • Update your windows and doors. Watertight options are available with new doors and windows.  Wood windows should be cleaned, repainted and stained every so often.  Cracks should be resealed, and old glazing compounds should be replaced as needed.
  • Replace washing machine supply hoses. As part of a proactive maintenance plan, replace every 3 to 5 years.
  • Regularly inspect your roof. Look for loose or missing shingles, or any sign of damage.  While up there, inspect your gutters to make sure leaves and debris have been removed and that the drain spout is properly attached.

Do You Have Water Damage in the Outer Banks?  Call us at 252-331-7889.

Reasons Why You Should Replace Your Water Heater

6/11/2019 (Permalink)

Water Damage Reasons Why You Should Replace Your Water Heater Water Damage Cleanup in Elizabeth City/Outer Banks?

When SERVPRO® of Elizabeth City/Outer Banks gets an emergency water damage call because a water heater has leaked, we know there is attic and ceiling damage or flooring damage, maybe more.  Here are some signs to indicate that you might need a new water heater. These tips may require some periodic checking while others become obvious only after things have gone wrong.

  • The water is not getting hot enough.
  • The water is not getting hot al all. It could be that the pilot light is out, or the circuit breaker has been tripped, or worse the whole heating system is shot.
  • The water is a rusty color or not clear running.
  • The water has a strange metallic taste, which could mean that the inside of the tank is breaking down.
  • The water heater is making loud popping and cracking noises that could mean the heating element is failing.
  • There are signs of leakage around the water heater which indicates a major internal failure to the system. Make sure that the electricity or gas has been turned off to the system and that before replacing it, the unit has had a chance to cool completely.

We suggest that you hire a professional to replace and install a new water heater.  This is to be certain that the installation meets safety codes and is safe to use.

Water damage cleanup in Elizabeth City/Outer Banks?  Call 252-331-7889.

Cleaning and Restoring Fire Damaged Contents in Elizabeth City/Outer Banks

6/10/2019 (Permalink)

Fire Damage Cleaning and Restoring Fire Damaged Contents in Elizabeth City/Outer Banks Fire Damage Cleanup in Elizabeth City/Outer Banks

What to Consider when Cleaning Fire Damaged Contents

After a fire, more than likely the fire department efforts have left your home or office with a huge wet mess or you could have minimal damage with only grease, smoke, or soot damage.  Our SERVPRO® fire restoration team handles each loss and considers the best means to clean and restore your fire damaged items.

Restoration methods can include dry-cleaning, cleaning with ultrasonic waves or with other specialized treatments to help remove odors,  preserve photos and documents and clean electronic equipment.  We take certain steps in determining how to best clean your contents.

Assess the Damage

Our first step would be to determine whether the item (s) can be restored or are they non-salvageable.  Contents with smoke or soot damage usually can be restored, such as photos or documents, however, burned or charred items would be considered a loss.

Consider Durability

The durability of the fabric, or the            material of the damaged item (s) is considered when determining the cleaning and restoration method.  Delicate items subjected to the fire incident may not withstand even our most gentle of treatments.

Consider Porosity

The porosity of an item is important in determining the best cleaning and restoration method.  Porous items such as clothing and textiles can benefit from our ozone treatment to dry cleaning.  Delicate, non-porous items made of glass or ceramic, can more than likely be immersed and cleaned with ultrasonic waves.  More delicate porous items are handled more carefully and limited to moisture exposure.

We recommend always having your fire damaged items cleaned by a professional restoration company.  SERVPRO® of Elizabeth City/Outer Banks offers a full range of content cleaning options as well as content storage.  When we clean your contents, we box and label your items, to deliver back to you once your home has been restored or another location has been determined.  Fire Damage Cleanup in Elizabeth City/Outer Banks?  Call 252-331-7889.

Author Kim Calantropo

Smoke Damage: How It Hurts Your Home

6/7/2019 (Permalink)

Fire Damage Smoke Damage:  How It Hurts Your Home Fire Damage Cleanup in Elizabeth City/Outer Banks Call 252-331-7889.

Smoke and fire damage can be severe and if the home survives the fire, the home should be inspected quickly and cleaning and recovery actions should be in place to avoid permanent damage.  

When it's safe for you to return to your home, call your insurance company and ask for a cleanup and restoration company to help you with the fire and smoke damage to help restore your home.

You must get an inspection if your home is still standing to make sure that the foundation and the structure of your home are safe.

When a fire has consumed your furniture and belongings, you have a wet, scorched mess left behind. Leather, fabric, and wood can trap smoke smells and usually can be restored. In addition, smoke and soot particles can get trapped inside of your air duct system.

SERVPRO® of Elizabeth City/Outer Banks will remove the wet, burned, scorched mess and take your salvageable contents to clean in our warehouse.  We also have the capability to help restore your fire and water damaged documents and photos.  When this process is completed, then we can address the soot, water, and fire damage restoration to your home and to your air duct system.

SERVPRO® Employees Pay It Forward

5/29/2019 (Permalink)

Why SERVPRO SERVPRO® Employees Pay It Forward SERVPRO® of Elizabeth City/Outer Banks Pays It Forward

Your local SERVPRO® of Elizabeth City/Outer Banks wants its community to know that they can depend on them for emergencies and for community support. 

Our company and employees help to pay it forward with an annual event of collecting items such as clothing and personal hygiene for men, women, and children, non-perishable food, toys, books and blankets that begins in the summertime.  The items are donated, boxed and labeled by our SERVPRO® crew and set aside to be delivered to five (5) local charities in November.

The charities we have helped to support in the past have been Blankets for the Homeless, Chesapeake Humane Society, Food Bank of Southeastern Virginia, Children's Crisis Center of Hampton Roads, and The American Foundation for Suicide Prevention.

Flood Insurance Spotlight

5/14/2019 (Permalink)

Why SERVPRO Flood Insurance Spotlight Water Damage Cleanup in Elizabeth City/Outer Banks

No one should have to learn the hard way that neither homeowner’s or renter’s insurance covers flood damage.

The Insurance Information Institute reported that our National insurance program is getting an overhaul.  On March 18, 2019, the Trump administration announced plans to reform the National Flood Insurance Program.  The program would begin to assess properties individually using variables such as hurricane rainfall, coastal surges and one’s proximity to large bodies of water rather than the current application of a single formula for an entire flood zone.  Since higher valued properties are more likely to hit the $250,000 insurance cap, lower valued homes are paying proportionately more than higher valued homes.  The new reform would eliminate the single formula system and drive flood risk into the private reinsurance and risk markets.  According to the Institute, FEMA will announce the new rates on April 1, 2020 and will implement the new system on October 1, 2020.

Your flood insurance policy can pay claims when there is no presidentially declared disaster.  The Federal Emergency Management Agency (FEMA) offers disaster grants that do not have to be paid back, but this amount is often much less than what is needed to recover.  According to the Property Casualty Insurers Association of America, if you have flood damage, and do not have flood insurance, there could be resources available to help you through the FEMA.  For info go to

If you suffer flood damage in Chesapeake, call your local SERVPRO® of Elizabeth City/Outer Banks at 252-331-7889.

Happy Administrative Professionals Day

4/24/2019 (Permalink)

General Happy Administrative Professionals Day Cassie, Lisa, and Brittany, our Administrative Staff

It's nice to have a day to recognize the people who help to make our SERVPRO® of Elizabeth City/Outer Banksoperate daily.  Behind the scenes, our administrative staff is helping to get your life back to normal again.  It begins with your call or your insurance company's no matter what time of the day.  Our crews are dispatched, and our estimator evaluates the damage.  Communication is kept throughout your claim between our company and your insurance company.  In cases where no insurance claims are filed, we will work directly with the homeowner or the business.  A water damage or fire damage loss make take only a day to cleanup or could take months.  Our staff works daily to make sure everyone involved has what they need to help make it "Like it never even happened."

Does Your Business Have a Contingency Plan?

4/23/2019 (Permalink)

Why SERVPRO Does Your Business Have a Contingency Plan? Let Our SERVPRO® Be Your Local SERVPRO®

Hurricane season officially begins June 1.  Be Emergency Ready Elizabeth City and the Outer Banks.  Our app is a no-cost readiness plan that places your data on your mobile device for quick access during an emergency.  Download the Free App Here

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. By developing a SERVPRO® Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business.

Commercial Storm Damage Restoration in Chesapeake.

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. 

Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises at your business, call your local SERVPRO® and we’ll be there fast with the help you need.


SERVPRO of Elizabeth City/Outer Banks Gives to Local Women's Shelter

3/15/2019 (Permalink)

Community SERVPRO of Elizabeth City/Outer Banks Gives to Local Women's Shelter SERVPRO of Elizabeth City/Outer Banks believes that "it Takes a Village".

SERVPRO of Elizabeth City/Outer Banks and several of its employees collected women and children's clothing to give to a local women's shelter.

Our Textile restoration department cleaned the collected items, categorized, and boxed the items to deliver the boxes to the shelter. 

Due to the nature of necessary security and non-disclosure of the facility, we were not able to take photographs, but the director was thrilled and very appreciative for our continued support. 

Let SERVPRO Remove the Water From Your Home in Elizabeth City/Outer Banks

3/15/2019 (Permalink)

Why SERVPRO Let SERVPRO Remove the Water From Your Home in Elizabeth City/Outer Banks SERVPRO of Elizabeth City/Outer Banks removes water from your home or business.

When water invades your Elizabeth City home, quick action needs to be taken in order to get matters under control and your life back to normal.  When water is left to soak into and remain, the greater the water damage and the repair.

SERVPRO of Elizabeth City/Outer Banks handles water damage with an inventory of equipment with large and powerful pumps that we can submerge enabling a quicker extraction of the floodwater.  Our machinery will raise the interior temperature so that evaporation happens at a precise rate.

Our trained technicians and supervisors determine the best drying method to utilize to maintain the quality of the water damaged area and product.  For instance if a wooden floor is dried out too quickly or with extreme temperatures, the floor can be ruined.  Our motto is to restore, not replace.  This is beneficial to not only the homeowner but to your insurance company too as it helps to save money.  

After the extractor has removed the water, smaller hand-held equipment is used to remove the remaining water found in crevices and baseboards.  Once the water has been removed, the drying process begins for the remaining surface dampness and porous household items with the use of our desiccant machines and air movers.  An Air Scrubber, our portable filtration system can be used to help clean the air of any contaminants such as dust, gasses, or chemicals in any area.

When your Outer Banks home floods, call us your local SERVPRO at 252-331-7889 24/7.  We will help get your life back to normal and help make it "Like it never even happened."