What our Customers say...
We had water damage to our kitchen and laundry room. We were very upset when the flooring started to turn black. So, we called SERVPRO of Elizabeth City/Outer Banks. They came ready to do their job - clean up the mess. They were fast, experienced and polite. They explained what was going to happen in our house and set out to accomplish the task as fast as possible. We were very impressed by their knowledge and got to work ripping out the floor. They were always polite and cleaned up the mess that was made. What should have taken a month lasted almost three months. This was NOT SERVPRO's fault. The flooring we wanted to replace the old one with was on back order. It took over a month to get the flooring and have it installed. This detail was out of their control. So when all was said and done, we were VERY pleased with the results. I can’t say enough about the professionalism SERVPRO showed us. When the job was finally completed, it really was "Like it never even happened." I would use SERVPRO of Elizabeth City/OBX again but hope we don’t have another problem. Thank you, SERVPRO!
The SERVPRO office staff was courteous, polite and helpful throughout the duration of the job.
A testimony from an elderly couple who called us concerned with an odor in their home. Our Estimator, Jason Sims, met with the homeowners to inspect their air duct system.
“Jason Sims did smell what my husband and I could smell but seven other experts coming to our house for this problem, couldn't smell. He spoke on the phone to our Air and Heat man and the owner came to our house and detected a gas leak in our circuit board/panel.
Last Friday both our propane company and air/heat company people came at the same time and did testing according to North Carolina safety laws. Our propane tank was empty. One hundred gallons was put in (it’s a 500-gal tank) and both companies did all testing together. A new board will be put in this Friday. Everyone said that we were very lucky. I said that. Jason saved our lives.
One does not think of a gas leak in the summer...it came and went sometimes very light. Bottom line Jason was the only one who smelled it besides us and he spoke to the company and explained the problem. We are very thankful to him and that is why I reported that we feel that he saved our lives. Luckily, I stopped using the air upstairs when I first started to smell it and always had our windows and sliding door upstairs open. Thank you again to sending him. I called in the morning and he was here by afternoon. Can't ask for better service than that...and he didn't even charge us! :) “
Linda and Richard F.
“I FORGOT THE MOST DRAMATIC PART!!! When Jason took a whiff half way up the stairs he asked, “where is your gas tank?" then we ran out of the house and went to the tank when he bent down, took off the cover and immediately turned off the propane...all the while explaining to me what he was doing and why.... a fine young man :)”
I talked with Tracy in the office (very helpful) she called to let me know the men would be getting there earlier, that was ok. The men who did the job were knowledgeable and cleaned the vent in no time.
The team arrived promptly in the time frame the staff set. "Customer first" was modeled from Manager to Tech assigned to our unit. (I had a pressing appointment to drive away to). Our laundry area was left "better than when they arrived to work." I heartily recommend your air duct cleaning. #AirDuctCleaningingOuterBanks
I have an eight week old baby, was dreading this, your crew made it so easy! They helped us be able to care for our baby and dogs easily during this time! They went above and beyond.
What a wonderful job! Thanks to Maggie and your entire team.
Your team leader is very much an asset to your company, very prompt and very professional.
Very polite and honest.
Did outstanding professional work and always came when they said they would be here.
Staff performed excellently.
Very satisfied, perfect 10's.
Good office staff, courteous.
Thank you for your team's work, especially Bobby's (Project Manager) patience.
Thank you so very much for helping me through this mess!
Can't improve on perfection!
Very good & courteous.
Everyone was great.
They did a great job. Very impressed.
Your crew was very helpful, efficient and accommodating in their time here.
Did a great job.
Satisfied in all areas.
Very efficient and thorough work!
I'm very pleased with my SERVPRO experience. They are professional, courteous, and knowledgeable. Very efficient.
Great Job! A+++!
Did a great job!
"My insurance company recommended SERVPRO, and they were excellent. They were timely in their response, worked with my schedule, were very thorough and professional, and worked diligently and efficiently while on site. I appreciated their heads-up phone calls when they were on their way to my home and their clear explanation of exactly what they were going to do. They checked on their drying equipment daily until it was complete. They cleaned up after themselves, leaving me in a position where my contractor could now begin the repairs. This is the second time I've used SERVPRO, and I have no reservations about recommending them."
SERVPRO of Chesapeake is the best.
"I've already told USAA how pleased I am with your work and your professionalism. Excellent work!"
The professionals at SERVPRO did a great job on the repairs to my home and the staff was willing to answer any and all questions I had. I would recommend their services to friends and family!
"I had SERVPRO come in to a house I inherited and all our communications were done via email or phone calls. The services were wonderful and with Allen Alewine as the manager of the services I had no fears the work wouldn't be done correctly the first time. I immediately trusted Allen in our first conversation."
I can't think of anything that needs improvement. Margaret has been so incredibly professional while also being constantly supportive and helpful and accommodating. I can't say enough good about Margaret and Bobby and their crew members. They have made an awful situation completely bearable. I ams so thankful to them. SERVPRO = Bettter than "Like it never even happened"
Very Nice...Thourough job.
"SERVPRO of Elizabeth City/Outer Banks is the best" "I was most satisfied in terms of the way that the technician handled himself, and how professional and honest he was."
Everyone was great! Polite, courteous and professional.
Service Representatives were courteous, industrious and took care of the immediate needs for mitigation. Answered all questions and were professional and polite.
Great Help - Good People!
The Crew was extremely great and professional!
Best Possible Team. Very thoughtful and professional. Wonderful Folks! Thank You.
Always came when they said they would be here and did outstanding professional work!
Very polite, cautious of my home and explained everything.
The crew was very nice and informative.
Awesome. There's nothing to improve the team we had. Fantastic Job!